Refund Policy

Overview

This Refund Policy explains how credits and payments work on our service and when you can ask for a refund. It applies to credit packs, subscriptions, and any other paid feature. It does not limit any rights you have under the consumer laws of your country.

Free Credits

New accounts may receive free credits to try the AI tools. Free credits have no cash value, cannot be transferred, and are not refundable.

Failed Generations

If an AI generation fails or is cancelled by our system before it produces a result, the credits used for that job are returned to your account automatically. You do not need to contact us.

Credit Packs

Credit packs are one-time purchases.

1. You can request a full refund within 7 days of purchase if none of the credits from that pack have been used.
2. Once credits from a pack have been used, the pack is no longer refundable, including any unused remainder.
3. Purchased credits remain in your account according to the terms shown at the time of purchase.

Subscriptions

1. You can cancel a subscription at any time from your account settings. Cancellation stops future renewals; you keep access and any remaining credits until the end of the current billing period.
2. You can request a refund of your first subscription payment within 7 days if no credits from that billing period have been used.
3. Renewal payments are not refundable once the new billing period has started, except where required by law.

When Refunds Are Not Available

• Credits that have already been used to generate or edit images or videos.
• Results you are unhappy with for subjective reasons, when the tool worked as described. Try a different preset, prompt, or model instead; failed jobs are refunded automatically.
• Accounts suspended for breaking our Terms of Service, including uploading content you do not have the rights to.
• Purchases disputed through a chargeback while a refund request is open with us.

How to Request a Refund

Contact us at the email address provided on our website from the email linked to your account. Include the order or invoice number and the reason for your request. We review requests within 5 business days. Approved refunds go back to the original payment method; the time it takes to appear depends on your bank or payment provider.

Changes to This Policy

We may update this policy from time to time. Changes apply to purchases made after the updated date shown at the top of this page.